Privacy Policy

1. Introduction

Welcome to ActionSender. This Privacy Policy explains how Scratchive ("we," "us," or "our") collects, uses, discloses, and protects your information when you use ActionSender ("Service").

ActionSender is a product of Scratchive (accessible at scratchive.com). By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

• Account Information: Name, email address, phone number, password
• Payment Information: Billing details processed securely through Stripe
• Contact Data: Contact lists, phone numbers, and messages you upload
• Campaign Data: Campaign details, schedules, and content
• Profile Information: Any additional information you add to your profile

2.2 Automatically Collected Information

When you use ActionSender, we automatically collect:

• Usage Data: Pages visited, features used, time spent, click patterns
• Device Information: Browser type, operating system, device identifiers
• IP Address: Your IP address and approximate location
• Cookies: Session data and preferences (see Section 8)
• Log Data: Server logs, error reports, performance metrics

2.3 WhatsApp Integration Data

Through WhatsApp integration, we may collect:

• WhatsApp connection status and session information
• Message delivery status and read receipts
• Webhook event data

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve ActionSender
• Campaign Management: To send messages, track campaigns, and provide analytics
• Account Management: To manage your account and subscription
• Payment Processing: To process payments through Stripe
• Customer Support: To respond to your requests and provide support
• Communication: To send service updates, notifications, and marketing (with consent)
• Security: To detect fraud, abuse, and security issues
• Analytics: To understand usage patterns and improve our Service
• Legal Compliance: To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service:

• Stripe: Payment processing
• Cloud Hosting: Data storage and servers
• Analytics Tools: Service improvement and monitoring
• Email Service: Transactional and marketing emails

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Secure payment processing through Stripe (PCI DSS compliant)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

• Account Data: Retained while your account is active
• Campaign Data: Retained for 90 days after campaign completion
• Payment Records: Retained for 7 years for tax and accounting purposes
• Log Data: Retained for 30-90 days

Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to certain data processing activities
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us at the information provided in Section 13.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze usage patterns and improve our Service
• Provide personalized content and features

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

ActionSender is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to be informed about data collection and use
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

15. CCPA Compliance (For California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

We do not sell your personal information.