Frequently Asked Questions

ActionSender is a WhatsApp campaign automation platform developed by Scratchive. It allows businesses to send bulk WhatsApp messages, manage contacts, schedule campaigns, and track performance through an intuitive dashboard. It's perfect for businesses looking to scale their customer communication via WhatsApp.

Yes, ActionSender is currently in BETA. We're continuously adding new features and improvements based on user feedback. Early adopters get access to all features at discounted beta pricing. Some features may undergo changes as we refine the platform.

ActionSender is a registered product of Scratchive (scratchive.com). All rights are reserved by Scratchive. We're committed to providing reliable and secure WhatsApp automation services to businesses worldwide.

No! ActionSender is designed to be user-friendly and requires no technical knowledge. Simply connect your WhatsApp number using a QR code, upload your contacts, create your message, and launch your campaign. Our intuitive interface guides you through every step.

Getting started is easy:
1. Sign up for a free account at beta.actionsender.com
2. Connect your WhatsApp number by scanning the QR code
3. Import your contacts via CSV or Excel
4. Create your first campaign and start sending messages
The entire process takes less than 5 minutes!

Yes! You can connect your existing WhatsApp or WhatsApp Business number to ActionSender. However, note that once connected to ActionSender, you won't be able to use that number on your phone simultaneously. We recommend using a dedicated number for campaigns.

ActionSender supports CSV and Excel (.xlsx) file formats for contact imports. Your file should include columns for phone numbers and any custom fields you want to use for personalization. We provide a template to help you format your contacts correctly.

We offer four pricing tiers: Basic ($1.99/month), Starter ($9.99/month), Premium ($35.35/month), and Enterprise ($67.50/month). Each plan includes different limits for contacts, messages, and phone numbers. Visit our pricing page to see the full comparison and choose the plan that fits your needs.

Yes! We offer a free trial so you can test ActionSender before committing. You can start with our Basic plan to explore the features. We also offer a 30-day money-back guarantee on all plans.

We process all payments securely through Stripe. You can pay using credit cards (Visa, Mastercard, American Express), debit cards, and other payment methods supported by Stripe in your country.

Yes! You can cancel your subscription at any time from your dashboard. There are no cancellation fees or long-term contracts. Your subscription will remain active until the end of your current billing period.

Absolutely! ActionSender supports message personalization using variables. You can include custom fields like {name}, {company}, {product}, or any other field from your contact list. Each message will be automatically personalized for the recipient.

ActionSender supports multiple message types including: text messages, images, videos, documents (PDF, Word, Excel), interactive buttons (call-to-action), AI-powered conversations, and custom templates. You can mix different types of content in your campaigns for maximum engagement.

Yes! You can schedule your campaigns to run at specific dates and times. You can also set up recurring campaigns, define sending windows (e.g., only during business hours), and control the pace of message delivery to avoid overwhelming recipients.

Webhooks allow you to integrate ActionSender with your existing systems. We send real-time notifications to your specified URL for events like message delivery, read receipts, incoming messages, and connection status changes. This enables you to build custom workflows and automations.

ActionSender is designed to help you send messages responsibly. However, you are responsible for ensuring your campaigns comply with WhatsApp's Terms of Service and Business Policy. We recommend only messaging contacts who have opted in to receive communications from you.

We take security seriously. All data is encrypted in transit (SSL/TLS) and at rest. We use industry-standard security practices, regular security audits, and secure authentication. Payment information is processed by Stripe (PCI DSS compliant) and never stored on our servers.

Yes, ActionSender is designed to comply with GDPR (for EU users) and CCPA (for California users). You have full control over your data, including rights to access, correct, delete, and port your data. See our Privacy Policy for complete details.